Responsible Gaming

Macau Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or cope with difficult feelings. This page explains practical steps for keeping gambling within safe and manageable boundaries, recognising warning signs and seeking support when needed.

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Our approach to responsible gambling

Responsible gambling means making informed choices, understanding the risks and keeping gambling within limits that suit your circumstances. Outcomes are based on chance, and there is no reliable method for predicting results or guaranteeing a win. A previous win does not make another win more likely, and a loss cannot be recovered by continuing to gamble.

In this article

Macau Casino presents gambling as an optional leisure activity. You should only gamble with money you can afford to lose after essential living costs, financial commitments and other priorities have been covered. Never use rent, mortgage payments, bills, loan repayments, savings needed for an important purpose or money belonging to another person for gambling.

Before playing, consider whether gambling is appropriate for you. Australian law and other applicable requirements may restrict access to gambling for some people. You must meet any applicable age and identity requirements and provide accurate information when requested. Gambling should never be used by anyone under the applicable legal age.

Important principles

Set a money limit before you start and do not increase it to chase a result.
Set a time limit and take regular breaks away from the screen.
Treat losses as the cost of entertainment, not as an amount that must be won back.
Do not gamble when you are upset, tired, angry, intoxicated or under pressure.
Avoid borrowing money, selling possessions or using credit to continue gambling.
Keep gambling separate from essential household and personal expenses.
Do not rely on gambling as a source of income or a solution to financial difficulty.
Remember that every result is uncertain and that past results do not predict future results.

Recognising when gambling may be causing harm

Gambling can become difficult to control gradually. A person may begin by playing occasionally and later spend more time or money than intended. Problems can affect finances, relationships, work, study, sleep and emotional wellbeing. Recognising changes early can make it easier to take action.

You may wish to pause and review your habits if any of the following statements sound familiar. One sign does not necessarily mean that you have a gambling problem, but several signs together may indicate that additional support would be helpful.

You think about gambling frequently or find it difficult to concentrate on other activities.
You spend longer gambling than planned or return soon after deciding to stop.
You increase the amount you stake because earlier amounts no longer feel exciting.
You chase losses by continuing or increasing play in the hope of getting money back.
You hide gambling activity, losses or account information from family, friends or colleagues.
You borrow money, use credit or delay important payments to fund gambling.
You feel anxious, irritable, guilty or upset when you are not gambling.
You argue with people close to you because of gambling or withdraw from usual activities.
You miss work, study, appointments, sleep or other responsibilities because of gambling.
You have tried to cut back or stop but have not been able to maintain the change.
You gamble to escape stress, loneliness, sadness or other difficult emotions.
You feel that gambling is affecting your financial security or general wellbeing.

If gambling is affecting your life, stop playing and seek support rather than trying to manage the issue by gambling more. Chasing losses usually increases risk and can make financial and emotional problems more difficult to resolve. Speaking with someone early is a practical step, not a sign of failure.

Ways to keep gambling within limits

A plan made before gambling can help you stay in control. Decide how much money and time you are prepared to spend, write those limits down if useful, and stop when either limit has been reached. Avoid making new decisions while you are excited, frustrated or trying to recover a loss.

Plan before you play

Set a gambling budget that is separate from your normal household budget.
Choose a session length and use a reminder or alarm to help you finish on time.
Decide in advance what you will do when the budget or time limit is reached.
Keep records of deposits, withdrawals, time spent and the overall cost of gambling.
Take regular days away from gambling and maintain other hobbies, social activities and responsibilities.
Avoid gambling across multiple services at the same time if this makes your overall spending harder to track.

Depending on the service and applicable requirements, account tools may be available to help you manage play. These can include deposit limits, loss or spending limits, time reminders, activity statements, temporary breaks and account closure or self-exclusion options. Availability, operation and processing may vary. Review the relevant account information before relying on a tool, and contact the appropriate support channel through the service if you need help using it.

If you decide to take a break, choose a period that gives you enough time away from gambling to review your habits. A short break can be useful, but if you are concerned about control, consider a longer exclusion or permanent closure. Do not open another account or use another person's account to get around a break, restriction or exclusion.

Protect your finances and account

Use secure passwords and do not allow another person to access your account.
Do not let anyone gamble through your account or ask you to gamble on their behalf.
Check account activity and payment records regularly for transactions you do not recognise.
Keep personal gambling funds separate from money required for everyday living.
Consider asking a trusted person to help you monitor your budget if you are finding this difficult.
If financial stress is present, prioritise bills and essential expenses and seek independent financial guidance.

Getting support, taking a break and staying safe

You do not have to deal with gambling concerns alone. If gambling is becoming difficult to manage, speak with a trusted family member, friend, health professional or qualified counsellor. In Australia, support may also be available through national, state or territory gambling-help services and community organisations. These services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling.

If you are worried about someone else's gambling, choose a calm time to raise the subject. Describe what you have noticed without blaming or threatening them, explain how the behaviour affects you and encourage them to seek professional help. You can seek support for yourself even if the person gambling is not ready to change.

Self-exclusion and account closure

Self-exclusion is a formal way to prevent or restrict access to a gambling account for a selected period or, where available, indefinitely. If you believe you are at risk of harm, request a break, self-exclusion or account closure through the relevant account process. Provide accurate information so the request can be handled appropriately. You should also consider asking other gambling services you use about their own exclusion options, as one restriction may not cover every service.

Once you have requested a restriction or exclusion, do not try to bypass it by creating another account, changing your details or using another person's account. If you are concerned that you may gamble despite your plan, remove access to gambling funds, use blocking or banking controls where available and ask a trusted person to support you.

Urgent support

Gambling-related stress can feel overwhelming. If gambling has contributed to thoughts of self-harm, suicide, violence or an immediate safety concern, stop gambling and seek urgent help from emergency services or a crisis support service in your area. If money problems are involved, contact an appropriate financial counselling service and avoid taking further credit to cover gambling losses.

Macau Casino encourages players to review this information regularly and to act as soon as gambling stops being enjoyable or begins affecting daily life. Responsible gambling is an ongoing choice. Setting limits, taking breaks, using available account controls and asking for support can help you protect your finances, relationships and wellbeing.